Simoxy Privacy Policy

• Direct Collection: We obtain Personal Information that you provide directly to us, for instance, when you contact us or register for an account.
• Cookies and Tracking Technologies: We employ cookies and similar technologies to collect (i) Usage Information related to your activity on our Site and (ii) Connectivity Data related to your activity on our App. For more details on our use of these technologies, please refer to the Cookies and Tracking Technologies section below.

Subject to applicable laws, we use your Personal Information for various purposes, including:

• Providing and Personalizing Services: We utilize your information to deliver and customize our App, which includes offering customer support, managing registered accounts, maintaining your account balance, keeping business records, and carrying out related activities.
• Research and Development: We use Personal Information for internal research, testing, and quality assurance of our Site and App. This helps us improve our services and compile aggregated statistics on how our Site and App are used.
• Marketing Purposes: We may use your information to send you updates about our App, including newsletters, surveys, promotional offers, and other communications.
• Communication: Your information allows us to respond to your inquiries, comments, and other communication needs.
• Legal, Security, and Safety: We may use your information to protect the safety, property, and rights of our users and our company. This includes complying with legal obligations, enforcing our terms and policies, preventing and responding to security incidents, and combating fraudulent or illegal activities.
• Corporate Transactions: In the event of a business transaction, such as the sale of part or all of our assets or a merger with another company, we may use your information as part of the process. This could include situations like bankruptcy or other corporate changes.

Your Personal Information may be shared in the following scenarios:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our Site, App, or other aspects of our business.
• For Legal or Safety Reasons: If we believe in good faith that disclosing your Personal Information is necessary to comply with legal obligations, enforce our agreements, prevent fraud, address security or technical issues, support audits, or protect the rights, property, or safety of Simoxy, its employees, users, or the public, we may share your information with relevant third parties.
• During Corporate Changes: If we undergo a merger, acquisition, or other transaction resulting in a change of control, including bankruptcy, we may disclose your Personal Information to involved parties. When required by law, we will notify you before such disclosure occurs.

We, along with our service providers, use cookies and similar tracking technologies to gather information about how you interact with our Site and App (“Usage Information”). This data, which may include or be linked to Personal Information, is processed to support the functionality of our Site and App, personalize your experience, and gain insights into the features that interest you and other users the most.

We utilize analytics tools like Google Analytics to help us analyze the Usage Information collected on our Site. For more details on how Google handles data, you can refer to Google’s Privacy Policy and their page on “How Google uses data when you use our partners’ websites or apps.” If you prefer, you can opt-out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on for your web browser. However, opting out of Google Analytics will not prevent the use of other analytics services. For more information on Google Analytics cookies, visit the Google Analytics Cookie Usage page.

We also allow third-party services, such as Google and Meta, to collect certain Usage Information from our App to help us monitor conversions, evaluate the effectiveness of our advertising campaigns, and compile aggregated statistics on App usage. For more information on how Meta handles data, please review Meta’s Privacy Policy.

Most browsers and mobile devices offer options to block, delete, or disable cookies and other tracking technologies. However, if you choose to reject cookies or block device identifiers, some features of our Site or App may not function correctly, or certain functionalities may be restricted. Please consult the help sections of your browser or mobile device for guidance on adjusting your settings. Currently, we do not respond to Do Not Track (“DNT”) signals sent by your browser.

We retain Personal Information for as long as necessary to achieve the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable laws. Factors we consider when determining how long to keep your Personal Information include:

• Whether we need the information to provide the services offered in our App;
• Whether we maintain an ongoing relationship with you;
• Whether you have requested specific information from us;
• Whether we have a legal right or obligation to retain your Personal Information;
• Whether we have commitments to third parties involving your Personal Information;
• Our internal retention or record-keeping policies and obligations; or
• Any other legitimate business purposes for retaining your Personal Information.

We take commercially reasonable steps to ensure the confidentiality and security of your Personal Information. These measures include storing your data in a secure environment and implementing safeguards to protect it from unauthorized access. However, please note that despite our best efforts, we cannot fully guarantee the security of Personal Information during transmission or while stored on our systems.

Our App and Website are designed for use by individuals who are 18 years of age or older. We do not knowingly collect or solicit Personal Information from anyone under the age of 18. If we become aware that we have inadvertently collected Personal Information from a person under 18, we will promptly take steps to delete that data. If you are a parent or legal guardian and believe your child may have provided us with their Personal Information, please contact us at help@simoxy.com.

Our Site and App may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of these external sites or services. We encourage you to carefully review the privacy policies of any third-party sites before providing them with your Personal Information, as their handling of your data will be governed by their own privacy policies.

This section outlines additional information regarding how Simoxy processes Personal Information for individuals located in the United Kingdom (“UK”), European Union (“EU”), European Economic Area (“EEA”), and Switzerland, in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Swiss Federal Data Protection Act.

• Legal Basis for Processing: Our legal basis for processing your Personal Information depends on the nature of the information and the specific context in which it is processed. We may process your Personal Information when it is necessary to fulfill a contract with you, to serve our legitimate interests (as outlined in this Privacy Policy), to comply with legal obligations, or when we have obtained your explicit consent.
• Special Category Data: Simoxy does not intend to collect any Special Category Data, which includes sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or data related to sexual orientation. Please do not send us any Special Category Data.
• Automated Decision Making: Simoxy does not engage in automated decision-making processes that impact you without first obtaining your explicit, opt-in consent. Should we obtain your consent, you have the right to object to the processing of your Personal Information via automated decision-making at any time by contacting us at help@simoxy.com.
• Cross-Border Data Transfers: Personal Information we collect may be transferred to and processed by third parties outside of the EU, EEA, Switzerland, or the UK. Some of these locations may not be deemed by the relevant authorities to provide adequate protection for Personal Information. Simoxy ensures that any cross-border transfer of Personal Information is conducted with appropriate safeguards, such as standard contractual clauses or other lawful and approved mechanisms.

Depending on your location, you may have certain rights regarding your Personal Information under applicable data protection laws. These rights may include:

• Access: You have the right to know what Personal Information we have collected about you and to access that information.
• Data Portability: You can request a copy of your Personal Information in a portable and easily accessible format.
• Deletion: You have the right to request the deletion of your Personal Information, subject to certain exceptions.
• Correction: If you find inaccuracies in your Personal Information, you have the right to request corrections.
• Objection/Restriction of Processing: You can object to or request that we restrict the processing of your Personal Information under certain circumstances.
• Withdraw Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw that consent at any time.
• Lodge a Complaint: If you believe that we have violated your rights under applicable data protection laws, you have the right to file a complaint with a supervisory authority or regulatory agency. We encourage you to contact us first so that we can address your concerns directly.

To exercise any of these rights, please contact us by emailing us at help@simoxy.com. If you wish to opt out of marketing emails, please follow the instructions provided in the email. Please note that even if you opt out of marketing communications, we may still need to send you important transactional or administrative messages as permitted by law. Additionally, if you withdraw your consent or object to the processing of your Personal Information, or if you choose not to provide certain Personal Information, this may impact our ability to provide you with some or all of our services.

We may revise or update this Privacy Notice periodically, so we encourage you to review it regularly. If we make any significant changes, we will notify you accordingly. Unless otherwise specified, any updates to this Privacy Notice will take effect immediately upon being posted on our Site and App.

If you have any questions or concerns regarding our practices or this Privacy Notice, please feel free to reach out to us via email at help@simoxy.com. We’re here to assist you.